Customer Service that makes a real difference.
We’re here to help you succeed.
We know that the secret to ongoing, rewarding partnerships is delivering first-class Customer Service. Our commitment to you far surpasses the usual ‘customer support’.
Proactive out-of-the-box.
WeEveryone on our team shares a proactive approach to Customer Service. Combine that with continuous improvement and regular software updates and you can rely on us to help you succeed and grow.
Project Management
A MatchMaker Software Project Manager will be appointed to liaise with you at all stages of the project and to oversee timely and efficient implementation.
Customisation
Many aspects of MatchMaker and Epsilon can be configured to your business, using easy menu-driven utilities, supplied with MatchMaker at no extra cost. Often this eliminates the expense of bespoke programming, which may be required to achieve such a close fit with less configurable products.
Installation
Software installation will be undertaken by a trained MatchMaker software technician and passed to you fully tested and ready for use. Most updates thereafter, are installed by remote access.
Training
Our experienced trainers provide comprehensive user training, to ensure that your new software starts working for you from the day you go live. On an ongoing basis, we offer refresher courses, training for new staff, or ‘train the trainer’ courses for larger companies who have their own training staff and facilities.
Bespoke Programming
If you have more complex or unusual requirements, we also offer a bespoke programming service on a daily rate or fixed cost basis, to achieve even the most specific of requirements.
Integration
MatchMaker integrates with many class-leading applications, including Microsoft Word, Outlook and Exchange, postcode addressing, Multimap, Google Maps, SMS text software, Broadbean and most leading bill & pay systems.
This is not a full list, so if you need something else, please ask.
Data migration
MatchMaker is often installed to replace other products, so data transfer is a regular activity for us and we will be pleased to advise or quote for transfer of your existing records, subject to the format and capabilities of your existing database.
If this is your first database, we can also assist with pre-loading of CV’s or perhaps sourcing a suitable prospect database of companies, to get you off to a flying start.
Help desk
Support by real human beings is supplied with all MatchMaker and Epsilon licences. With a track record of more than 35 years, our products are solid, proven and reliable.
We seek to offer a fast, friendly and expert service, based upon a combination of technical expertise and detailed knowledge of your recruitment business.
Turnkey IT solutions
If you have an existing IT supplier, we will be pleased to work alongside them on your behalf, if not, then we and our partners can also supply complete systems.
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Customer Review
There isn’t a system quite like MatchMaker, they have us covered for temp & perm, onboarding through to timesheets and offer both web & mobile solutions for our candidates and clients. The team at MatchMaker worked with us to provide solutions to problems and opportunities for improvement.
Beyond the technology, their customer service is second to none. They are always keen to come out and see us and, on the rare occasions that we need support, there’s always a real person at the end of the phone, which is welcome change from the usual arms-length approach we had experience with others.
Having used many recruitment CRM systems in the past, I have generally found that they are either temp or perm biased.
MatchMaker is different, it has the capacity to support both a Temporary and Permanent recruitment business really well. The team are excellent and always super helpful. Not that I have to call them very often, but when I do they are so helpful, quick to respond and always keen to support and explain how MatchMaker works so that you learn as you go along!
I would highly recommend Matchmaker if you are a busy agency who want an CRM that works with you and your business to provide efficiencies and technology to support your growth.
MatchMaker has become the backbone of our businesses over the last 7 years. It has revolutionised the way we manage customer relationships and has streamlined processes.
MatchMaker has an intuitive interface and robust features, we can easily track and organize customer data, provide personalised communication, and automate repetitive tasks.
Both CRM system and the web-based side of MatchMaker has become the core of our businesses, optimising efficiency, improving customer service, and boosting bottom line. It has also enhanced collaboration within the team, ensuring everyone has access to accurate information and enabling seamless communication.
MatchMaker also has very useful reporting and analytics capabilities, we can make informed decisions and strategize for future growth. As well as the system we also like the fact that MatchMaker are a local software company, this makes communication, training and face to face meetings much easier than other CRMs.
We’ve been using MatchMaker since we founded our business in 2003 and it’s still at the heart of our technology stack today.
Adding in Auriga and Epsilon means we’re able to connect with and onboard candidates even faster.
From vacancy posting to workforce management to reporting, MatchMaker is easy to use and fast - our teams love it.
The addition of Epsilon to our armoury of technology solutions has been instrumental in the service delivery for many of our key customers. The team has worked closely with us to map our solutions and bespoke client requests.
It helps that sometimes challenging requests at short notice are managed quickly and with a sense of humour! Danny, thank you for all your ongoing support!
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Find out more about how MatchMaker can power your business performance.